If you’ve had an experience that hasn’t been up to your expectations, we want to hear from you! Feedback is how we continue to improve our service offering for customers.
Complaints Handling Process
Get in touch
Gather any supporting information and submit your feedback to us via our online form, outlining your complaint in as much detail as you can including dates and times.
We’ll acknowledge your complaint and let you know the name and phone number of the person who will be handling your submission and when you should hear from them next.
Where possible we’ll do what we can to fix your problem. We want to make sure it doesn’t occur again for you or anyone else, and we’ll let you know once we have a resolution.
External Complaint Resolution Support
If you’re unhappy with the resolution of your complaint, you can lodge a dispute through our external dispute resolution provider.
Australian Financial Complaints Authority (AFCA)
Phone: 1800 931 678 (free call)
Postal Address: Australian Financial Complaints
Authority, GPO Box 3, Melbourne, VIC, 3001